BOOKING TERMS & CONDITIONS – CANCELLATIONS
With so many changes to travel requirements, we understand the concerns travellers face when planning a holiday itinerary. We are here to help you!
Review our booking terms and conditions and business policies before making your reservation. If you have any queries, feel free to give us a call. We are always happy to assist you.
Where you cancel due to travel restrictions, you will be offered a refund or credit note (to be used at a later time), where such an offer is at the absolute discretion of Broome Whale Watching.
We reserve the right to withhold some monies to cover administrative expenses and other losses, dependent on when notice of cancellation is given by you.
Unsuitable Weather Conditions, Low Passenger Numbers
All tours are both weather dependent and require a minimum number of passengers to confirm departure. In the event of a cancellation due to weather or low passenger numbers, you may be contacted and rescheduled to a different time of day otherwise a refund will be provided. Broome Whale Watching reserves the right to cancel departure with minimal notice if unforeseen weather conditions are experienced before departure.
Where you cancel for concerns of weather conditions within 48 hours of departure, you will not be issued a refund.
In the event of unsuitable conditions, Broome Whale Watching will notify you of changes to tour departures via text message sent from mobile number +1(855) 656 -1272.
COVID 19 & Close Contact Cancellations
Where you cancel within 48hrs of departure for a positive test to COVID 19 or identified as a close contact, therefore required to isolate, you will forfeit some of the monies paid.
In the event of a sudden business shutdown whereby Broome Whale Watching staff are identified as close contacts, therefore, required to cancel tours and isolate, you will receive a full refund.
When making a booking you acknowledge and agree that you may be subject to a temperature reading prior to boarding. We reserve the right to cancel or amend your reservation if you present with a higher than 37.8 degrees. Where your cruise is cancelled, you will forfeit some of the monies paid.
Where you cancel for other reasons and do not provide a minimum of 48 hours’ notice before departure, you will forfeit all monies paid.
Where you cancel an exclusive charter and do not provide two weeks’ notice before departure, you will forfeit all monies paid.
Where you cancel a reservation for four or more passengers and do not provide one weeks’ notice before departure, you will forfeit all monies paid.
We reserve the right to withhold all monies to cover income losses for customers who do not arrive to their departure point by the specified time.
When making a booking, either by phone, email or through our online service, you will receive an email confirmation from our reservation system with a booking number and detailed information about the reservation. If you do not receive the email confirmation, contact us by phone.
As a condition of the booking, you must provide the correct details in the booking form including a contact mobile number. If you become aware of any incorrect information noted on the booking form or need to make an amendment to the booking (including location for pick up point), you must notify us by phone or by email. Broome Whale Watching will also notify you of any changes to your booking either by phone or via text message from mobile number +1(855) 656 -1272. You are responsible for checking tour update messages sent to the mobile number provided by you on the booking form.
Health and Fitness
Broome does not have a boating facility. Beach access is the only means to access a boat. You warrant that you have a basic level of physical fitness and mobility and can negotiate uneven surfaces, climb stairs and board boats. Broome Whale Watching reserves the right to deny you permission to travel or participate in any aspect of a tour at any time and at your own risk and expense where Broome Whale Watching determines that your physical or mental condition renders you unfit for travel, or you represent a danger to yourself or others.
Pregnancy is considered a medical condition and must be disclosed at the time of booking.
You are responsible for assessing whether a tour is suitable for you. Broome Whale Watching does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the tour based on your own unique circumstances, limitations, fitness level and medical requirements.
Special Facility License
Broome Whale Watching reserves the right to refuse service to any person who in their judgment shows signs of intoxication, fails to provide acceptable identification when requested or does not comply with our house rules or behaviours appropriately. You are permitted to BYO alcoholic beverages on tour. You agree to comply to the ‘No Self Service’ policy and have your beverages kept chilled by our staff. Red wine, homemade beverages and bottles of spirits are strictly not permitted. All vehicles and vessels are ‘non-smoking’ areas.
Anyone under the age of 18 on the date of first travel is a minor. Minors must always be accompanied by an adult. Broome Whale Watching does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).
How to Cancel or Amend your Booking
For urgent changes or cancellations of a booking that fall within the same week of departure, contact us by phone on 08 9192 8163.
Send us an email to cancel or amend a reservation made for later in the season.
In accordance with Broome Whale Watching’s duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our customers and visitors, our employees, and the community at large from infectious diseases, such as COVID-19, that may be reduced by vaccinations.
All customers, employees and visitors are required to be or have received vaccinations by the time they choose to travel or work with us, unless a reasonable accommodation is otherwise approved by any relevant authority or the company. Where a person is not in compliance with this policy, the person will not be granted entry to the premises, event, or service.
In such circumstances:
- For customers, our refund and or credit policy may apply.
- For employees, they will be placed on unpaid leave until their employment status is determined.